Versa Gripps only accepts returns, not exchanges. Returns are accepted within 30 days of purchase and merchandise must be in resalable condition. If you would like a different size or style, please return your first order for a refund and place a new order. To start the process, please visit our Returns Portal. Returns are processed within 2-3 business days once they arrive back to our facility.
Please Note: Customized Versa Gripps are designed just for you and are not returnable.
We now provide USPS shipping labels for all domestic returns processed through our portal. There is a $5.00 shipping fee per returned item. Original shipping and return shipping costs are non-refundable.
For International returns, shipping fees are the responsibility of the customer. Versa Gripps USA is not responsible for gear that is lost in transit, therefore we suggest using a traceable shipping service when shipping back returns. If you do not pay enough in postage for your return shipping and a balance is still owed to the courier, the amount will be deducted from your refund.
We will issue a refund to the original credit card only if the merchandise is returned in resalable condition within 30 days of purchase. Your merchandise refund will take approximately 2-3 business days to process from date of receipt. Original shipping and return shipping costs are non-refundable.
If your package has been lost, you must contact us within 30 days of placing your order. We will do our best to locate the package. Shipping costs associated with lost packages are non-refundable.
Versa Gripps are proudly Made in the USA and we stand behind everything we make. We demand only the highest quality materials and workmanship in our products. Please keep in mind though that Versa Gripps have a useful lifecycle. This will vary depending on how the product is used and if it is cared for properly. We compare Versa Gripps to a pair of running shoes. If you go running every day for a year, you will probably need a new pair of shoes each year or so. Versa Gripps are similar. If you workout with them five days each week, they are eventually going to wear out and you will need a new pair.
We offer a warranty against manufacturing defects. If you receive a Versa Gripps product with a material or workmanship flaw, we want to know! We ask that you send it back to us within one year of purchase for a courtesy inspection. If a manufacturing defect is found we will replace the item and if not, the item will be returned to you.
Our Warranty Does Not cover the following: